At iSHOP FSD, your satisfaction is our top priority. We offer a hassle-free 14-day return policy to ensure you’re happy with your purchase. Below are the details of our policy:
Eligibility for Returns
Timeframe: Items can be returned within 14 days from the date of delivery.
Condition of Items:
Items must be unused, undamaged, and in their original packaging.
Tags, manuals, and any included accessories must be intact.
Proof of Purchase: A valid receipt or order confirmation must be provided.
Non-Returnable Items
The following items are not eligible for return:
Perishable goods (e.g., food, flowers).
Customized or personalized products.
Items marked as final sale.
Gift cards.
Return Process
Initiate a Return:
Contact us via WhatsApp at +92 323 9116666 or email at support@ishopfsd.com to request a return.
Provide your order details and reason for return.
Approval:
Our team will review your request and approve eligible returns within 2 business days.
Shipping the Return:
Pack the item securely to avoid damage during transit.
Ship it to the address provided by our support team.
Refunds and Exchanges
Refunds:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within 7 business days and credited to your original payment method.
Exchanges:
If you wish to exchange an item, please indicate your preference when initiating the return.
Shipping Costs
Customer Responsibility: The cost of return shipping is the responsibility of the customer unless the item was received damaged or incorrect.
iSHOP FSD Responsibility: If the return is due to an error on our part (e.g., wrong item sent), we will cover the shipping costs.
Additional Notes
Returns made after 14 days will not be accepted.
For any questions or clarifications, reach out to our support team via WhatsApp at +92 323 9116666.
Thank you for shopping with iSHOP FSD! We’re committed to providing the best experience possible.
