FAQs

1. Orders and Payments

Q: How can I place an order on iShop?
A: Placing an order is easy! Browse through our categories, select the product you like, add it to your cart, and proceed to checkout. Follow the prompts to complete the payment.

Q: What payment methods do you accept?
A: We accept payments via credit/debit cards, bank transfers, mobile wallets, and cash on delivery (where applicable).

Q: Can I cancel or modify my order after placing it?
A: Yes, you can cancel or modify your order before it has been shipped. Once shipped, our return policy will apply.

2. Shipping and Delivery

Q: How long does it take to receive my order?
A: Delivery times depend on your location and the shipping method chosen. Typically, orders are delivered within 3-7 business days.

Q: Do you ship internationally?
A: Currently No, we deliver within PAKISTAN. For international shipping inquiries, please contact our support team.

Q: Can I track my order?
A: Yes! Once your order is shipped, we’ll send you a tracking link via email or SMS to monitor its status in real-time.

3. Returns and Refunds

Q: What is your return policy?
A: We accept returns for defective, damaged, or incorrect items within 7 days of delivery. The item must be in its original packaging with all accessories included.

Q: How do I request a refund?
A: Contact our support team with your order details and reason for the refund. Once approved, the refund will be processed via your original payment method.

Q: Are there items that cannot be returned?
A: Yes, items like software, consumables (e.g., printer cartridges), and clearance products are non-returnable.

4. Warranty and Repairs

Q: Do your products come with a warranty?
A: Yes, all products sold at iShop include a manufacturer’s warranty. The warranty duration and terms vary by product. Check the product page for details.

Q: How do I claim a warranty?
A: Contact us with your original invoice and product details. Ensure the warranty card (if provided) is included. We’ll guide you through the process.

Q: Do you offer repair services?
A: Yes, we provide repair services for select electronics. Please contact us for a quote and evaluation.

5. Products and Availability

Q: How do I know if a product is in stock?
A: Product availability is displayed on the product page. If an item is out of stock, you can sign up to be notified when it’s back.

Q: Can I pre-order upcoming products?
A: Yes, pre-orders are available for select items. Details will be listed on the respective product page.

Q: Do you sell refurbished or used electronics?
A: Yes, we offer certified refurbished electronics that undergo rigorous testing for quality and performance.

6. Security and Privacy

Q: Is my personal information safe on your website?
A: Absolutely. We prioritize customer privacy and use advanced encryption methods to protect your data. For details, refer to our Privacy Policy.

Q: How can I create an account?
A: Click on the “Sign Up” button on our homepage, fill in your details, and follow the prompts to create an account.

Q: What if I forget my account password?
A: Use the “Forgot Password” link on the login page. Follow the instructions to reset your password securely.

7. Discounts and Promotions

Q: How do I know about upcoming sales or promotions?
A: Subscribe to our newsletter and follow us on social media to stay updated on exclusive offers and discounts.

Q: Can I use multiple discount codes on a single purchase?
A: No, only one discount code can be applied per order unless specified otherwise.

8. Technical Support

Q: Do you offer installation services for electronics?
A: Yes, installation services are available for certain products like TVs, home appliances, and networking equipment. Contact us for more details.

Q: What should I do if my product isn’t working?
A: Check the product manual or manufacturer’s website for troubleshooting tips. If the issue persists, contact our support team for assistance.

Q: How can I get help setting up my electronics?
A: You can reach out to our customer support for guidance, or refer to the product’s manual for detailed instructions.

9. General Inquiries

Q: Can I visit your store to check products physically?
A: Yes, you’re welcome to visit our physical store located at Sargodha Road, Faisalabad, Punjab, Pakistan

. Contact us to confirm availability.

Q: Do you offer gift cards?
A: Yes, we offer digital gift cards that can be purchased on our website and redeemed during checkout.

Q: Can I suggest a product you don’t currently sell?
A: Absolutely! We’re always looking to expand our range. Contact us with your suggestions.