Shipping Policy

At iShop, we aim to provide a seamless shopping experience, including fast and reliable shipping. Below, you’ll find all the details regarding our shipping process, timelines, and terms.

Order Processing Time

• Orders are processed and dispatched within 1-2 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed the next business day.

Shipping Methods & Delivery Times

We partner with trusted courier services to ensure safe and timely delivery. Shipping options include:

• Standard Shipping:

  • Delivery Time: 3-4 business days (depending on your location).
  • Available for all over Pakistan .

• Express Shipping:

  • Delivery Time: 1-2 business days (subject to availability in your region).
  • Additional charges may apply for express delivery.

Shipping Charges

• Free Shipping:

  • Free shipping is available for orders above common amount, e.g., 250PKR.

• Flat Rate Shipping:

  • A flat shipping fee of 250 is charged for orders below the free shipping threshold.

• Express shipping and international delivery charges are calculated based on your location and order weight. Charges will be displayed during checkout.

Order Tracking

• Once your order is shipped, you’ll receive a tracking number via email or SMS.
• Use the provided tracking number on the courier partner’s website to monitor your shipment’s progress.

Shipping Restrictions

• Certain electronic items or battery-powered products may be subject to shipping restrictions in compliance with international or local regulations.
• If your region has restrictions, our support team will contact you to provide alternative solutions.

Order Delays

While we strive to meet delivery timelines, delays may occur due to:

• Natural disasters, strikes, or weather disruptions.
• High order volumes during sales or holiday seasons.
• Incomplete or inaccurate shipping details.

If your order is delayed, our team will inform you promptly and work to resolve the issue.

Undeliverable Packages

• If a package is returned to us due to an incorrect address, non-availability, or refusal to accept delivery:
  • We’ll notify you and attempt to reship the order after verifying details.
  • Additional shipping charges may apply for re-delivery.

Order Cancellation

• Orders can be canceled before shipment by contacting our customer support team.
• Once the order is shipped, cancellation is not possible.

Lost or Damaged Packages

• Lost Packages:
  • If your package is lost in transit, contact our support team, and we’ll investigate with the courier service.
• Damaged Packages:
  • If your order arrives damaged, take photos of the package and product and contact us within 24 hours of delivery for assistance.

Contact Us

For any shipping-related questions or concerns, please reach out to our customer support team at:

• Email: support@ishopfsd.pk
• Phone: +92 323 916666
• Live Chat: Available on our website during business hours. Also on Whatsapp.

Thank you for shopping at iShop! We’re committed to delivering your orders safely and efficiently.